The production time for our sex dolls is generally 5-7 business days after your order has been paid for. As all of our products are custom, production does not begin until the order has been paid for in full.
Your doll is delivered in a large unmarked box via one of our current shipping suppliers depending on the current rates, address etc. We will inform you when the order has been placed
If we are shipping outside of the UK, customs agents may open your dolls box for inspection.
Shipping time is generally next working day once we receive the doll and have inspected it for quality, but will vary depending on location. You will usually receive your doll within 14 – 21 days of ordering with us.
On rare occasion an unavoidable delay may occur during the production of your doll, of which we will notify you via email.
We will keep you updated through the whole process of ordering, from shipment from China to the UK, all the way to us sending the product.
We are also able to deliver to the local pickup warehouse of the chosen courier should you wish to be discreet. Please inform us of this in the order notes.
DUE TO IMPORT LAWS WE CAN NOT SHIP TO THE FOLLOWING DESTINATIONS
We DO NOT SHIP to Islamic countries, India, Indonesia, Malaysia, Africa or Norway.
You will pay no customs fees, that is included in the fee.
As your sex doll is a custom product created just for you, once production of your doll has begun your order may not be cancelled for any reason.
A Replacement will be granted only if you have received an incorrect item due to our error. If you have received a defective item, we may opt to fix it or replace it at our discretion. In which case we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you. (standard production and shipping times apply).
You should report any problems with your product within 24 hours of accepting delivery.
WARNING: Sex toy laws dictate that we cannot accept a return of a sex doll.
Unfortunately, Items that are damaged through improper use are not eligible for repair or exchange, regardless of the duration of time the product was used for.
Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.