Once you place your order on our website, the process is as follows:
1 – We check over your order to ensure everything is OK
2 – The order is sent through to our production team
3 – The doll is built – we are sent images of the doll for the first line quality check
4 – The doll is shipped to our warehouse in the UK where it undergoes a physical quality control check
5 – The doll is then shipped to you, depending on when you have requested delivery
Production time of the doll is around 3 days once we have placed the order with our suppliers. Then it takes anywhere between 7 – 12 days for the doll to arrive at our warehouse in the UK.
Shipping time is generally next working day once we receive the doll and have inspected it for quality, but will vary depending on location. You will usually receive your doll within 14 – 21 days of ordering with us.
On rare occasion an unavoidable delay may occur during the production of your doll, of which we will notify you via email.
If we are shipping to countries outside of the UK, the doll will be sent direct to the customer. We will still handle the customs etc.