Get Two Girls for the price of one! 2 Heads, 2 Sets of Eyes and 2 Wigs with all orders in December! Let us know your choice on your order notes!
Guarenteed 100% Customer Satisfaction

Below are some of our most frequently asked questions. If you have any questions please feel free to contact us.

General Questions

How long will my doll take to arrive?

Usually after an order has been taken and the payment has been accepted, we will process the order within 24 hours, after which the doll is then made.

We would usually expect to receive the doll within 14 days, after which we do a quality control check and then ship the doll out to you.

In short, anywhere between 14 – 21 days is the normal time for a doll delivery. In some situations, this can be longer due to customs, but we do keep you updated throughout the whole process. Silicone dolls tend to take an extra week or two to be delivered. TPE dolls arrive within 14 – 21 days in most cases.

Where is my doll made?

Currently, all Silicone and TPE dolls are made in China and then imported into the UK. This is the same with any provider. The difference with SSW is that we ship the dolls directly to us – this ensures we can put the doll through a quality control check and ensure that all customs fees etc are paid.

It also means we can arrange a delivery date with you.

How do I know I can trust you?

It is very easy to spot a fake store, mainly as they do not advertise the brand of the dolls they are selling. Also make sure that you pay close attention to where the store is based. A lot of sellers will have a store for each country they want to sell in however are not actually based there. That can often lead to many issues. Silicone Sex World is based in London, UK.

We have been featured in The Daily Mail, Sunday Sun, The Sun and The Mirror & The Daily Star.

Speak to us on live chat or drop us an email and we will give the contact details for the brand in question so you can verify that we are an authorised distributor. This will give you peace of mind when ordering with us.

What methods of payment are accepted?

For more information on our payment options, please visit our payment options page here.

Will Silicone Sex World show on my bank statement?

No, absolutely not. We know that discretion in most cases is vital.

Our transaction will appear on your bank statement as SS WORLD or SSW.

Can I visit your store?

We now only operate online to keep our costs down and ensure our products are of the lowest price available.

Can I get my money back if I am not satisfied?

Customer service is extremely important to us.

Unlike any other supplier, if you receive your doll and it is seen to have any defects, providing you notify us within 24 hours and the doll has now been used, we can arrange the collection of the old doll and delivery of a new one.

We will either repair or replace the doll depending on the level of defect.

All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time.

Can I try before I buy?

We get asked this question a lot!

Unfortunately we don’t at the moment. This is something we have tried in the past, and may come again in the future.

Do I have to pay customs charges?

No, the price you see on the website is the price you pay.

As the dolls are shipped directly to our warehouse, we are responsible for the dolls entering the country and taxes associated with them. We are essentially then sending the doll on to you via internal UK shipping.

What is the difference between TPE and Silicone?

We have written a blog post on this subject. You can read it here. 

Can I have the wig shown exactly in the image of the dolls?

In some cases, that isn’t an issue.

Some of the dolls shown on the website have had a non-standard wig used, in order to take the photos. We will do our best should you select the ‘same’ option, however in some cases we will have to send you the closest match.

We will always send you images of the doll built prior to this.

What are the brand names I see on product pages?

These are the different makers of dolls.

It is no different to any other product which you would buy. Dolls come from different factories and all have there own characteristics.

We only use the premium doll suppliers, to ensure you get exactly what you pay for an the doll is exactly as seen. This is worth keeping in mind when looking at other suppliers that seem a lot cheaper.

Delivery Questions

How long will my doll take to arrive?

Usually after an order has been taken and the payment has been accepted, we will process the order within 24 hours, after which the doll is then made.

We would usually expect to receive the doll within 14 days, after which we do a quality control check and then ship the doll out to you.

In short, anywhere between 14 – 21 days is the normal time for a doll delivery.

Is the packaging discreet?

Absolutely, the doll packaging does not identify the contents.

The dolls are packaged in a plain brown box. The size of the box is dependant on the size doll you order, but it will usually be around 150cm tall, 42cm wide and 28cm deep.

How will my doll be packaged

All of our dolls arrive in a plain brown box. The box has no identification on it is as to the contents.

Our shipping suppliers know that your parcel is fragile, however do not know what the contents of the box is, keeping 100% discretion.

Why don't you ship to my country?

We ship to almost any country in the world, excluding Islamic countries. This is due to very strict laws.

Do you let me know when my delivery is coming?

We do.

If you would like your doll to be delivered on a specific day, please let us know in the order comments so we can accommodate this.

You will be given a tracking number for you to track your parcel. Once you have this, you can also change the date and amend delivery details as you wish.

What delivery options do I have?

Our dolls are delivered via UPS & TNT. The deliveries arrive between 9am – 6pm. We are able to give you a timed delivery if you wish, for an additional £20. If you wish to do this, please enter in the order notes and one of our advisers will provide you with a payment link after your order to pay the extra shipping costs.

You can select the day you would like your doll to arrive.

If you would like it to arrive as soon as possible, just order as normal.

If you would like to select the day, please just pop in the order notes a date that would suit you. Keep it mind when selecting your date that it can take up to 3 weeks for the order to fully complete, in which case we will do our best to accommodate your delivery date.

Should be not be able to, we will notify you via email and select another date that suits you.